Support Policy
Effective Date: [Insert Date]
Company: American Freedom Agency
At American Freedom Agency, we are committed to providing professional and timely support to our customers. This Support Policy outlines the scope, methods, and conditions of support provided to users of our services or website.
1. Support Channels
We offer support through the following methods:
Email Support: [Your support email address]
Contact Form: Available on our website’s Contact Us page
Phone Support: [Your support phone number] (if applicable)
Live Chat: (If available on the website)
2. Support Availability
Our support team is available during the following hours:
Business Hours: Monday to Friday, [9:00 AM – 5:00 PM, Your Time Zone]
Weekends & Holidays: Limited or no support available
We aim to respond to all inquiries within 24–48 business hours.
3. Scope of Support
We provide assistance with:
General inquiries about our services
Troubleshooting issues related to our products or platform
Account-related questions
Billing and payment support
We do not provide:
Support for third-party products or services
Custom development, consulting, or modifications (unless agreed upon)
On-site support (unless explicitly offered)
4. User Responsibilities
To help us provide the best support, users must:
Provide clear and detailed information about their issue
Include screenshots or error messages if applicable
Keep account and contact information up to date
5. Premium Support
For clients with a premium or extended service agreement, enhanced support levels may be available. Please contact us to learn more about our premium support packages.
6. Abuse of Support
We reserve the right to limit or terminate support access for users who:
Use abusive or inappropriate language
Repeatedly request support for issues outside of our scope
Misuse or overuse support resources
7. Changes to Support Policy
American Freedom Agency reserves the right to update or modify this Support Policy at any time. Updates will be posted on this page with the new effective date.
8. Contact Support
For any questions regarding this policy or to request assistance, please contact:
Support Team – American Freedom Agency
[Your Support Email Address]
[Your Website URL]
[Your Phone Number (optional)]